Refund and Returns Policy

Belgravia Traders Group LTD sells used medical equipment and accessories. Each product page describes the listed unit, its condition and included items. Please review the photographs and ask about compatibility or condition before ordering. This page explains how to contact us about cancellations, returns and faults. Last updated: 5 October 2026.

UK returns

For UK orders, please tell us within 14 days of delivery if you wish to return an item that is not faulty. The buyer pays return postage for a non-fault return. Please pack the equipment securely and use a tracked service where practical. We do not offer exchanges.

Nothing in this policy limits your statutory rights.

Contact us about a return

Email info@belgraviatraders.com with your order number, the product and the reason for your request. If the item arrived damaged or differs from its description, include photographs where possible. We will confirm the return instructions and address before you send it.

International orders

Deliveries outside the UK can involve different shipping and customs arrangements. Please contact us before ordering if you need a specific return arrangement or inspection period. We will confirm the applicable terms for your order. Nothing here removes any rights that apply by law.

Condition and safe handling

These are used items. Condition, testing and accessories vary by listing; only the stated and pictured items are included. Buyers should confirm system compatibility and arrange any inspection, servicing, calibration or reprocessing needed before clinical use. If a fault was not described, contact us promptly so we can help resolve it.

Refunds

Once a return is received and assessed, we will update you by email. Refunds due will be made to the original payment method where possible, subject to the payment provider’s processing time. For an eligible UK cancellation, we will also refund the standard outbound delivery charge; any extra paid for an upgraded delivery service is excluded. For help, email info@belgraviatraders.com.