Privacy Policy

Belgravia Traders Group LTD operates this website. For questions about personal information, contact info@belgraviatraders.com or write to 149 St Pauls Avenue, Slough, Berkshire, SL2 5EN, United Kingdom. Last updated: 26 September 2026.

Information we collect

When you enquire, create an account or place an order, we receive the details you provide, such as your name, company, email, telephone number, billing and delivery address, message and order details. The website also processes technical information such as IP address, browser information and cookies needed to operate the shop, protect it and understand site use.

Why we use it

We use this information to respond to enquiries, manage accounts and orders, take payment, arrange delivery, provide customer service, prevent misuse and keep records required for business and legal purposes. Depending on the purpose, our legal basis is performance of a contract or steps you ask us to take before one, compliance with a legal obligation, or our legitimate interests in operating and protecting the business. Where consent is required, we ask for it separately and you can withdraw it.

Payments, delivery and service providers

Payment methods shown at checkout include Stripe and direct bank transfer. Card information entered into Stripe’s payment fields is handled through Stripe’s payment service. We share relevant order and contact information with payment providers, delivery carriers, customs agents where needed for international delivery, and providers who help host, operate and secure the website. The site uses WordPress, WooCommerce, Elementor, WPForms and Jetpack. These services may process technical, enquiry or order information as needed to provide their functions.

Cookies and analytics

Essential cookies support the basket, checkout, account and login. The site also uses Jetpack features that may collect site usage information. You can manage cookies in your browser; disabling essential cookies may stop the basket or checkout working. We will update this notice and any cookie controls as the site’s analytics or marketing setup changes.

How long we keep information

We keep enquiry information while it is needed to respond and maintain relevant business records. We keep order, invoice and transaction records for the periods needed for accounting, tax, legal obligations and resolving disputes. Account information remains while the account is in use, subject to applicable record-keeping duties.

Your choices and rights

You can ask us for access to your information, correction, deletion, restriction or a copy, and you may object to certain uses. These rights depend on the circumstances and legal basis. Contact info@belgraviatraders.com to make a request or raise a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.